Sustainability diary: the importance of product feedback

Every order, every shipment and every product contained in &' within &' order, is the lifeblood of our e-commerce: one of the pillars next to suppliers, those producers of typical artisanal products who believe in the project and allow us to promote and sell their best food and wine products. Aware of our role, with l&' goal to make l&' d& #39 experience; purchase even more engaging, we now need your valuable feedback!

Traditional feedback vs S&M feedback

Yes, we know, leaving feedback can feel boring or tiring. But in this case it's not just about the feedback to our e-commerce, to our service, but it's about giving a series of evaluations to each manufacturer's product, a tool to help us to continuously improve our selection of products. And not only that, your feedback is a powerful tool to support our artisan producers, providing them with valuable information on the perceived quality of their culinary treasures

How does the S&M feedback request work

At the time of &' purchase, if your order is paperless, there will be a QR Code that will send you directly to the list of products ordered and for each product there will be a button dedicated to the request for review. In the same way - if you have not chosen l&' paperless order - in the new reserved area, in the menu on the right there is the item “

We believe that the necessary evaluation is not only a matter of taste, so:

1. Label presentation: l&' does the label reflect what you expected? does it respect your fees for the information present? E&' lacking?
   

2. Visual aspect of the packaging: has the product made a good impression? Did the eyes rejoice as much as the palate? It's nice, how nice is it?
   

3. Smell: Did you like your nose? Does it do justice to your commitment in &' purchase?
   

4. Taste: What do you think of the flavor? Did it make your taste buds dance?
   

5. Value for the price: Did you hear that the product offered great value for money?
   

Here is our commitment to you

The nice thing? We don't just want standard, boring feedback. This is a way to evaluate the product, to make you part of the supply chain that, in this case, starts with you and returns to the supplier. Your feedback will help us create a community that celebrates the passion for ##39; Italian food and wine.

You will be an integral part of our continuous improvement process and, every time we discover a product that shines in your ratings, we can't help but share your joy with our producers. On the other hand, whenever you evaluate an aspect of the product in a negative way, we will make it public to the supplier, so that he can derive a competitive advantage. Precisely this 'broken result' is one of the aspects why it is important for our idea of sustainability.

Let's explain ourselves better: if we were to take the overall result, the manufacturer would not receive information that allows us to improve and avoid losing customers or still not perceiving competitive disadvantages, while - making clear the paragraph' an area in which adjustments are necessary - we will provide knowledge to improve the &' competitive aspect of the manufacturer and thus improve the entire supply chain.

So, dear customers of Spaghetti & Mandolino, please give us your valuable feedback. You will be our allies in &' offering a &' extraordinary food and wine experience and in &' helping our producers to have an overview of the perceived quality. Together, we will create a world where taste, tradition and l&' love for food meet.

Thanks for being part of our culinary family!

Fabio De Vecchi